Shipping policy

At RUWAZ, we are committed to providing a reliable, transparent, and hassle-free shipping experience. Please read the information below to understand how we process and deliver your orders.

Shipping Destination

  • Canada: We currently ship to all provinces and territories across Canada.
  • Future Expansion: As our business continues to grow, additional shipping destinations may become available in the future.

Shipping Fees

  • Free Shipping: We offer free standard shipping on all orders across Canada.
  • There are no hidden shipping charges. Any applicable fees will always be displayed during checkout before your order is confirmed.

Order Processing

  • Orders are processed within 1–2 business days (Monday to Friday).
  • Our daily order cut-off time is 5:00 PM
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with your tracking information.

Delivery Time

  • Order Processing: 1–2 Business Days
  • Estimated Shipping Time: 5–10 Business Days
  • Estimated Total Delivery Time: 6–12 Business Days

Delivery times are estimates and may occasionally vary due to factors beyond our control, including carrier delays, severe weather, peak seasons, or remote delivery locations.

Shipping Information

  • Every order includes a tracking number so you can monitor your shipment from dispatch to delivery.
  • Once your package leaves our warehouse, tracking details will be sent to the email address provided during checkout.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can follow your package every step of the way.

Missing or Lost Orders

  • If your order has not arrived within the expected delivery time frame, or if an item is missing from your package, please contact us within 7 days of the delivery date.
  • Our team will investigate the issue with the shipping carrier and, where appropriate, arrange a replacement or refund.

Company Information